Frequently Asked Questions

Do you have a physical store?

Yes! 5!!!!! We are located in Cartagena, Medellin and Bogota. We hope to have more for you to visit soon!

Can I pay for my order upon delivery?

No, all payments must be made before shipping.

I am concerned about discretion

Discretion: Our shipments are made in cardboard boxes without any markings. No one will know all the fun that is inside. In addition, your data is confidential and will never be used for other commercial purposes, and your payment will be confidential and secure.

Visit our Privacy Policy section:

https://pleasurelab.co/pages/politicas-de-discrecion

How long will it take to receive my order?

If you are in Medellin or the metropolitan area, delivery would be made the next day. If it is a weekend or holiday, the next business day. Please note that shipments are made with third parties, therefore we cannot guarantee the delivery. delivery time.

Read all about shipping at this link:

https://pleasurelab.co/pages/acerca-de-los-envios

Can I pick up the package at an office?

Yes, only if you live in Medellín, Bogota or Cartagena.

What guarantees do the products have?

Yes! Our toys have a 6-month warranty, you must present the invoice and complete the due process.

Read more at this link:

https://pleasurelab.co/pages/garantias